NetID Password Reset Form

This form is used to request a NetID password link be sent when OIT is unable to verify your identity via a phone conversation with an analyst or by using online password reset tool.

The password reset form cannot be filled out by a third party (manager, supervisor, etc.).

* Indicates a required field.


The password reset form requires two images which are used for verification.

Be sure to upload a valid government issued photo ID card. Duke student/departmental ID cards are acceptable as long as the photo & name are visible.

  1. Photo ID
  2. A photo of you holding the photo ID where both face and photo ID are visible.

Example of how images should be taken.

Photo id example Holding photo id example

If you have additional questions or concerns, please contact the Service Desk at (919) 684-2200.